Wooden & Acrylic Signs"n"Gifts

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Thank You

Hi David , Thank You so much for your quick response.The Mr & Mrs Namakadre wooden letters looked absolutely beautiful on the night of the...

Thank you!

Hi David & Leanne, I received my order today and I just wanted to thank you for the beautiful job you did on the Drop Box. It is absolutely...

Mr & Mrs Dale

Mr & Mrs Dale

Hi guys I just wanted to send a personal thank you for our awesome Mr & Mrs Dale wooden letters. We just returned to NZ from our wedding in...

Karen & Dean- Wooden Drop Box

A huge thank you for our wonderful wooden drop box for our wedding on the 9th February. We ordered it 10 days ago and were kept informed with all the...

Conditions of Use

Please read the following Terms and Conditions carefully before confirming your order with Cakey Creations & Wooden Letter Words:

1. Your Order
  a) It will be your responsibility to thoroughly check that all information, as we will not be liable for any errors.
  b) We do not and never accept "verbal" orders by customers.
  ce) It will be your responsibility to make sure that you can receive emails at all times. We will not be held liable in the event that you miss any of our reminder emails (being for Personalised sign Design & payments), due to internet, software, full mailbox or computer problems.
d) Performance of this agreement is contingent upon the ability of (Wooden Letter Words) to complete the agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.
e) You understand that colours shown on our website may differ from actual colours depending on your monitor.

2. Pricing
  a) All of our prices quoted during an order, are current and may change from time to time due to a price increase on materials by our suppliers.


3. Cancellation
a) if you decide to cancel your order, deposits or full payement will be fully refunded only if the order is cancelled in writing or by email within 7 days from the date the order was placed and invoice sent. After this time Deposits or Full Payments will not be refunded. 

b) If you decide to cancel your order between order placement date and final payment due date all monies paid will be given in store credit only if order has not gone into production. no monetary refunds will be given at all.

4. Refunds & Returns
Refunds or returns may only be accepted if there has been an error by Wooden Letter Words that varies from the order placed. Refunds or returns are not accepted if you the customer have made an error when placing the order, or if just silmly change your mind, as all orders are custom made. Any refunds or returns accepted must be accompanired by a return authority number, which can only be obtained by contacting Wooden Letter Words.

No refunds or returns are accepted if your product is damaged in transit, as optional postage insurance is available.

5. The Sign
  You agree that all information pertaining to the personalised sign are correct for size, font, colour & details (type of signage required). You understand that colours shown on our website may differ from actual colours depending on your monitor. You also agree that Wooden Letter Words will not be held responsible for any errors that are pertaining to the Personalised sign, once an order is received by us.

6. Pick Up or Delivery
  a) Please make sure that a contact person will always be available to contact prior to pick up or delivery.
  b) If you are not going to be the person receiving your order, please ensure that your assigned order recipient or representative is fully aware and informed about your order description  Your assigned order recipient or representative will need to check your order carefully and sign it off as been correct and in good order. Once your order has been Picked Up or has been signed by your assigned order recipient or representative, your order will be deemed as "accepted".
  d) If the signage is to be left unattended, we cannot be held responsible for any damage or loss occurring after we have left the venue.
  e) We will not be liable for any delays or loss of goods that are beyond our control, such as traffic jams, road closures due to festivals, accidents, road works or bad weather conditions or by Australia post if postage has been selected & optional insurance has not.
H) If you or your representative elect to pick up, you assume all liability and responsibility for the condition of the signage once it leaves (Wooden Letter Words) possession.
g) We are not responsible for any damage to the signs after it has left or possesion, as optional postage insurance is available.

7. Optional Postage Insurance
. If you have selected postage insurance and your item has been lost in transit, you understand & agree that wooden letter words & Cakey Creations are not liable for this loss & that Procedures to recover lost item or claim insurance will be conduct as per Australia Posts Procedures & Terms & Conditions, which can be found on their website www.austpost.com.au

8. Testimonials
.  We reserve the right to publish customer testimonials received via email on our website, purely for web visitor reference. Customer's first name and surname initial is listed for privacy reasons.
  If for any reason you do not wish for your testimonial email to be listed, please contact us at:  admin@woodenletterwords.com.au and we will remove your email immediately.

9. Agreement to Terms and Conditions
  By proceeding with a purchase you are in agreement with ours & other services terms and conditions as stated above.

Copyright © Cakey Creations.com.au 2011-2016 all rights reserved